It’s true that most good hotels are anchored on service, but there are only a few that serve the community beyond their marble walls and carpeted floors, especially during times of crisis.
Robinsons Hotels and Resorts (RHR) is taking its brand of service outside its properties by extending help during the Enhanced Community Quarantine (ECQ) period in the Philippines, which has recently been extended. While some of its hotels temporarily ceased operations due to the lockdown, the hotel group is still doing its part to aid frontliners in the battle against COVID-19.
Summit Ridge Tagaytay, led by General Manager Joms Ouano III (middle), donated shower caps, sanitized sanitary bags, packs of cotton, and sanitized combs to the City of Tagaytay in support of the city’s frontliners. IMAGE RLC/RHR
As the operator of Robinsons Land Corporation's hotel properties—Summit Hotels, Go Hotels, Crowne Plaza Manila Galleria, and Holiday Inn Manila Galleria—RHR is taking the necessary and much-needed steps to help communities in the vicinity of its properties. The group donated thousands of essential items to several hospitals and some local government units around the country.
Earlier, the Gokongwei Group through its philanthropic arm, the Gokongwei Brothers Foundation, pledged P100 million to aid health workers during the pandemic. RLC is JG Summit Holdings' real estate development arm, which also operates Robinsons Malls, several office and residential buildings, and other properties.
Doctors, nurses, and other medical staff have been in the front lines since the virus began spreading across the country. However, most hospitals—especially government-owned facilities—have regularly sought assistance from the public and the private sector due to the shortage of medical supplies and other essential items.
(Above and below) Summit and Go Hotel Naga employees pooled resources to provide food packs to medical staff and frontliners of Bicol Medical Center, St. John Hospital, NICC Doctors Hospital, and Mother Seton Hospital. IMAGES RLC/RHR
What hospitals need most are personal protective equipment (PPE) for the healthcare workers, as the frontliners make use of multiple PPEs every day.
One of the beneficiary hospitals is the Philippine General Hospital in Manila. Being among the country’s major public hospitals that have been continuously detecting and treating COVID-19 patients, PGH is in constant need of PPEs and other essential items.
The hotel group recently donated 5,500 shower caps (used as PPE head caps and shoe covers), 5,000 shampoo bottles, 3,500 bars of soap, 1,500 dental kits, and assorted linens to PGH. Personal hygiene products and bed linens are likewise needed for proper sanitation and for the safety of workers and patients as well.
Likewise, RHR also donated items to some LGUs outside of Metro Manila. Towels and bedsheets from Go Hotels Iloilo were donated to the Iloilo City government while Summit Ridge Tagaytay gave sanitized items such as 500 shower caps, 500 sanitary bags, 300 combs, and 100 packs of cotton to the Tagaytay City LGU, all important for personal hygiene kits.
On the other hand, Summit and Go Hotel Naga employees chipped in to donate 160 snack packs for hospital frontliners. The group also distributed snack packs at the Bicol Medical Center, St. John Hospital, NICC Doctors Hospital, and Mother Seton Hospital.
RHR's hotel brands are known for their exceptional service. Although the tourism sector has been greatly hit by the lockdown, the group has committed itself to serve not only its guests but the communities around its properties. It is a responsibility a true service-oriented company can offer in these trying times.
For more information on Robinsons Hotels and Resorts CSR programs, visit www.summithotels.ph or follow SummitHotelsandResortsPH on Facebook and @summit_hotels on Instagram.
