Here’s How to Bring Robinsons Malls to Your Doorstep
Robinsons Malls introduces its RPersonal Shopper & RDelivery programs
by Robinsons Land| May 13, 2020
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As the impact of the COVID-19 pandemic is still being felt in our cities, Robinsons Malls has made it much easier to buy essential items and food, especially for its loyal mallgoers who may be understandably wary of leaving the sanctuary of their homes. With their customers’ health, security, and utmost convenience in mind, Robinsons Malls introduces the RPersonal Shopper and RDelivery Programs.
As its name implies, the RPersonal Shopper program allows customers to book the services of a personal shopper who can drop by select Robinsons Malls to purchase daily essentials, run a few errands, or even order food from restaurants operating in the mall.
It’s all made possible through Robinsons Malls partnership with the MyKuya app. All you have to do is download the MyKuya app, register it on your phone, and click on the Robinsons Malls logo. After that, you’re all set for a malling experience right from the comforts of your own home. The app will automatically match you with a “Kuya” or “Ate” who can accomplish your desired transactions, whether it’s purchasing food, groceries, or other items from open shops.
Payment can be made in two ways:
For transactions up to PHP1,000.00, the Kuya/Ate can pay for the items first, which customers can pay back when the items are delivered.
Your Kuya/Ate can pick up the payment from you or you can send your shopping money via GCash before they buy or pick up your items from the mall.
If the first payment option above is chosen, the outstanding amount must be settled when the order arrives. The Kuya/Ate’s service fee, which is based on the amount of time the service is needed, is automatically deducted from the debit or credit card registered on the app.
For the customer's peace of mind, the RPersonal Shoppers can be tracked in real time through the MyKuya app. The RPersonal Shopping service is available seven days a week, from 10 a.m. to 5 p.m.
For customers who prefer to transact directly with a store or restaurant and then have the ordered items delivered direct to their doorstep, the RDelivery service fits the bill.
Customers only need to check online which shops or restaurants are open (visit Robinsons Malls Facebook pageor join the Robinsons Viber Community Luzonfor more details), call the participating store to order, and wait for the order to arrive. RDelivery customers can pay in a number of ways, depending on the establishment. Options include direct payment to the merchant, such as through bank account transfer, GCash, Paymaya, or Cash on Delivery.
The RDelivery program is available seven days a week, from 10 a.m. to 5 p.m for online payment, or from 10 a.m. to 4 p.m. for Cash on Delivery. For both types of transactions, the maximum order per delivery is capped at P3,000.00.
For customers' added convenience, the RDelivery service can be used even if the restaurant ordered from has its own delivery fleet.
The RDelivery program, which has a delivery fee of P125 for service areas within a 5km radius of Robinsons Magnolia (including parts of San Juan, Mandaluyong, Pasig, and Quezon City), is accomplished through Robinsons Malls’ partnership with Mober.
With the RDelivery and RPersonal Shopper programs, it is not just the customer who stands to benefit from the added safety, security, and convenience. Robinsons Malls is keen to provide extra service to their tenants as well, especially establishments without a dedicated delivery fleet, giving them the potential to reach a wider audience and boost their revenue.
The Pilot run for RPersonal Shopper has been launched in Robinsons Galleria, Robinsons Place Manila, and Robinsons Forum.
RDelivery has been launched at Robinsons Magnolia. Participating food merchants include the following: Botejyu, Buko Loco, Cinnabon, Classic Savory, Conti’s, Express Sincerity, French Baker, GNC, House of Desserts, Jamaican Pattie, Jollibee, Koomi, Mary Grace, Max’s Restaurant, Potato Corner, Sabroso, and The Clubhouse.
Robinsons Malls patrons can expect the rollout of the RPersonal Shopper program in more malls in Metro Manila and nearby cities, including Antipolo, Cainta, Dasmariñas, Galleria South (San Pedro Laguna), General Trias, Imus, Las Piñas, Magnolia (Quezon City), Malabon, Malolos, Metro East (Pasig), Novaliches, and Otis.
Owned and operated by Robinsons Land Corporation, the real estate development arm of JG Summit Holdings, Robinsons Malls is one of the largest and most successful mall chains in the country today.
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