In order for JGS to succeed with our portfolio strategy and adequately support our Strategic Business Units (SBUs) to propel overall conglomerate growth, we will have to strengthen our capabilities as a parent and help transform the organization as a whole. Using a group-wide, inclusive and collaborative approach while keeping in mind our new purpose, values and long-term ambition, we will drive positive changes across the group, focusing on the following critical strategy enablers: leadership and people development, digital transformation, sustainability, and customer-centricity.
We will harness new ways of working and technology to maximize core growth and productivity, and generate value through ecosystem technologies. This involves maximizing productivity via digitalization of the core, as well as pursuing new business opportunities by fusing technology, the JG Summit’s eco-system and data.
A key milestone was the Launchbox, a 5-month training program that teaches participants from various business units how to launch innovative digital products, from the discovery phase all the way to product delivery. The participants not only learn new skills but also bring a product to market at the end of the process. Among the products are a homeowner management platform to improve homeowner experience in Robinsons Land residential developments as well as a QR payment product for Robinsons Bank.
The roles in this department are multidisciplinary. Change Management, Technology, and Digital Transformation are key skills in this group to successfully drive the changes needed. The group champions continuous improvement projects by working with different teams to remove redundant steps in our processes and innovate ways of doing things, which leads to reduction of processing time and greater efficiency. One of its major projects launched, in collaboration with the DTO, is the Employee Service Portal that transformed how employee services are requested and processed, such as loans, benefit claims, and certificates. The platform paved the way for employees to track their requests digitally, access information in 1 central location and facilitate self-service where possible. The intent is to further widen the scope and integrate our key systems to this platform to make experiences more seamless for our employees. Because of these interventions, we received very positive feedback from our employees so far.
“Using a group-wide, inclusive and collaborative approach while keeping in mind our new purpose, values and long-term ambition, we will drive positive changes across the group”