One of the big factors in this initiative’s success is the agile methodology that this department has adopted. Continuous and incremental improvements aligned to a defined roadmap has been established to innovate constantly. In 2020, our organization intends to continue the momentum it has gained. By improving the employee experience with a number of integrated projects, our employees will maximize their productivity and increase engagement while reducing attrition to support our business objectives.
We have re-engaged our key customers and drove strategic partnerships through Joint Business Planning. We are reaping the benefits of aggressive growth rates in our key customers as we plan and execute better shopper plans with them.
Robinsons Hotels and Resorts’ (RHR) journey towards having a customer-centric environment started with major initiatives taking into consideration our internal and external customers. For our internal customers, RHR invested in our people with the objective of increased job satisfaction with the belief that having satisfied employees translates to satisfied customers. It starts with our NCORE, which stands for New Colleague Onboarding and Re-Orientation Experience. This is RHR’s Onboarding Program designed to acclimate and welcome new employees for their seamless transition to their new roles in the organization. Keeping the employees engaged is also key for this customer- centric journey, the introduction of Quarterly Town Hall Meetings, helps ensure everyone is up to date on latest developments and important information. These Town Hall Meetings provide an avenue for employees to give raw, unfiltered feedback to RHR management. Apart from the Town Hall Meetings, Monthly Huddles are now being held to promote collaboration and employee discussions to develop positive work culture success. Our monthly E-Newsletter, FRONTLINE, also another channel of communication to our employees, talks about RHR highlights, achievements and employee milestones creating sense of belonging and appreciation within the RHR community. To reach out to the RHR Millennial, which compose 80% of the RHR workforce, we have the RHR Facebook Employee Engagement Page. In addition, we have the RHR Minute-to-Learn It, a one-minute training E-Videos that are regularly shared to engage employee learning in a quick and fun way.
For our external customers, RHR focused on the improvement of its overall guest experience. The recent switch from Lotus Notes to the Djubo System has benefited the hotel guests
with the check-in process’ reduction by half. Mac Desktops are now visible in our properties as well. Another new initiative worth mentioning is the Self Check-in Kiosks feature which was introduced in our newly launched Summit Greenhills Hotel last September 2019. To further support the improvement of the guest experience, Online Reputation Management or ORM was rolled out across all properties. The ORM program covers the tracking of Net Promoter Score of the Hotels, sending regular positive, negative, neutral alerts to the hotels to ensure that guest issues are followed through and commendations
are recognized. In addition, the Minimum Quality Standards, Designed Guidelines, and Brand Manuals were created and rolled out this 2019.
RHR invested in our people with the objective of increased job satisfaction with the belief that having satisfied employees translates to satisfied customers.
RHR focused on the improvement of its overall guest experience.
In our efforts to be truly responsive to our polymer customers’ needs and armed with a desire to be top-of-mind in terms of product quality, innovation and customer service, JGSPG in 2019 established a Market and Product Development Division (MPD), which combines the existing Product R&D, Product Management and Customer Technical Services function with a new pro-active Market Development complement. Now with an expanded technology portfolio, MPD‘s mandate is to innovate on products and services that make our polymer offering better than competitors’, explore and co-develop with the Sales team on new polymer markets and businesses, and therefore help improve overall topline for JGSPG’s polymer sales.
to address sealing concerns and help develop more sustainable mono-material flexible packaging.
Improvement of current slate and development of new EVALENE® PP injection molding grades for various applications, such as to help meet customers’ higher part stiffness requirements and allowing production on multi-cavity lines of both small and large part clear containers.
that is now more suitable for the blown film process versus previous blown film grade.
to be made in the new PE Plant.
that replicate expected end-use conditions, so as to aid converters in selecting the most suitable EVALENE® grade and formulation for their requirements.
which shall allow continued qualification for sale of EVALENE® natural HDPE pipe grades, which is an established product already being used by most local pipe manufacturers.