RLC Residences, a residential division brand of Robinsons Land Corporation, recently launched a homeowners' web-based portal called myRLC that aims to address condominium residents’ daily concerns.
The project is part of the company’s digital transformation program to improve the customer experience of its clients. As it was already in development before the Covid-19 pandemic, myRLC was released in the early days of the lockdown, a timely move that was highly appreciated by RLC Residences condominium dwellers.
Before the release of myRLC, homeowners and renters had to manually accomplish the tasks normally associated with condominium living. Raising inquiries or concerns would require a call or visit to the administration office, while paying bills might entail a trip to the bank.
Through the myRLC homeowner’s portal, residents can now process and accomplish their inquiries—and so much more—from the comfort of their home or office. Using their myRLC account, residents can access billing statements and pay their dues with just a few clicks. They can also easily file forms for gate passes or work permits digitally.
Due to the strict health and safety guidelines implemented in the lockdown, handling home repairs and maintenance can be difficult. That’s why myRLC users have been provided access to Ring Rob Concierge, an online digital concierge, to book professional services, order water refills, and even schedule laundry pick-ups online.
The current pandemic has also underscored the importance of receiving timely news and announcements. myRLC supports this by providing a venue to disseminate community updates and information, bringing the RLC community close together. The portal also features a marketplace that allows enterprising residents to sell or buy items from residents within their community.
myRLC Homeowner’s Portal is currently available to 14 of RLC’s residential properties and is progressively expanding to other developments with the goal of creating better customer experiences and building stronger community connections among RLC residents.
Its launch is part of a grand plan which seeks to benefit all RLC residents in the near future. “We strive to continuously elevate the services we provide in the residential developments. myRLC surely takes us another step towards that very path,” says Henry L. Yap, Business Unit General Manager of RLC Residences. “We are very proud to be able to introduce this especially during a time when staying indoors and avoiding physical contact are very important to our overall health and safety.”
For more information on RLC Residences, visit rlcresidences.com
