Cebu Pacific Supports Philippine Government Contact Tracing Effort

The mandatory use of the Traze app begins on November 28
by Cebu Pacific And JG Summit Teams | Nov 19, 2020
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Cebu Pacific, the country’s leading carrier, has pledged its full support for Traze, a contact tracing app recently launched by the Philippine government. A project of the Philippine Ports Authority, the unified national QR code-based app automates contact tracing in the transport sector for the Department of Transportation and its attached agencies.

Beginning November 28, 2020, all passengers transiting through Philippine airports will be required to register on the Traze app.  

“We commend the government for launching this contact tracing app. We believe having a single contact tracing app for the industry will not only make the track-and-trace process more effective and efficient, it is also one of the critical steps in rebuilding trust and confidence in travel,” said Candice Iyog, CEB Vice President for Marketing & Customer Experience. 

The Traze app requirement will be included in the airline’s pre-flight reminder notifications for passengers, as well as on its website and official social media pages.  

“We are positive that with this in place, coupled with the multi-layered approach airlines strictly implement, passengers will feel more confident in air travel. We continue to collaborate with our partners in the industry to make sure we all work together in ensuring a safe journey for the riding public, so everyJuan may travel with peace of mind,” added Iyog.  

After the app is downloaded and a Traze account is registered on their mobile devices, passengers are able to scan QR codes in designated areas at the airport. Once someone with Covid-19 is identified, an in-app notification will be sent to individuals this passenger may have had contact with. Those who may have been exposed are advised to isolate themselves immediately and practice other precautionary health and sanitation measures. 

Meanwhile, passengers who do not have mobile phones or any other mobile gadget may obtain their unique QR code by visiting the Malasakit Helpdesk at the airport. Another option is for them to ask a family member to register for them on the Traze app.  

The said app is currently being tested at four major airports in the Philippines, specifically in Manila, Clark, Cebu, and Davao.  

CEB continues to implement multi-layered safety measures in accordance with global aviation standards to ensure inflight transmission is virtually nonexistent. These include daily extensive cleaning and disinfection protocols for all aircraft and facilities, mandatory wearing of face masks and shields for passengers and crew, and contactless flight procedures. CEB’s aircraft are equipped with hospital-grade High Efficiency Particulate Air filters proven to eliminate viruses, including the novel coronavirus, with 99.9% efficiency.  

For a list of flight requirements and other frequently asked questions, click here.

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