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Protecting Our People

In the wake of COVID-19, health, safety, social, and economic support were provided to help essential workers, remote employees, and displaced staff transition into the new normal.

Capacity Building for the New Normal

Transportation Aid

  • JGSPG and URC additional vehicles for employee pickups and drop-offs


  • URC Premium Pay (for organic employees), incentives for third-party workers and Free Meals for all employees working on-site during ECQ
  • JGSPG and RLC daily allowance and free meals for employees who reported to work during the ECQ (March 17-April 15, 2020)
  • CEB Buy-on-Board (BOB) food items redirected to staff at the Manila, Cebu, and Clark hubs

Health & Safety Protocols

  • CEB, RLC, JGSPG and URC provisions of PPE and disinfectants
  • CEB antibody tests at airport hubs
  • URC Provision of Contactless Thermal Scanners
  • URC Standardized COVID-19 Preparedness & Response Guidelines
  • URC Installation of engineering controls (additional exhaust fans, handwashing stations, footbaths, physical barriers to ensure social distancing)

Aid for Displaced Staff

  • RBank Reach Out Fund Drive Program: one-time financial assistance

CEB Malasakit Transition Program

  • Counseling and outplacement opportunities

Extended Growth and Productivity Through Digitalization

  • JG-ILED Virtual Learning Program launched in April 2020
  • Integrated COVID-19 Mandatory Training Module
  • URC’s Sustainability Learning Series for COVID-19 (13 sessions with Expert Speakers)
  • URHealth App with SD Alarm (Health and Travel Declaration Form)
  • URC’s Information Series on COVID-19 thru email blast

Health Safeguards and Assistance

  • JGSPG in-house quarantine facility for employees
  • JGSPG’s enhanced financial assistance, mental health and resilience courses, online medical consultations, and vitamin supplements
  • CEB Telemental Health Program
  • RBank Kamustahan Phone Brigade
  • Mental Wellness program, 24/7 helpline free for
  • URC’s organic employees
  • URC Teleconsult Services for organic employees and dependents
  • URC In-plant Lodging for organic and third-party employees during ECQ
  • Distribution of Care Kits: Face shield, Face Masks, Alcohol and Vit C to URC employees
  • Work From Home for URC HO-based from the beginning of the lockdown

Monitoring Employee Health and Safety

Accessible Health Care

Telemedicine Consultations


JGSHI employees and dependents consulted for COVID-19

Hospital Care


Access to hospitals through the Gokongwei Group's hospital partnerships and well-being networks

Public Health Information Sharing

JGSHI Crisis Communications Committee (2020)

COVID-19 Care Facilities at the Crowne Plaza Hotel for executives

Serving Customers Better

As nationwide lockdowns shuttered Filipinos inside their homes, we worked to ensure the continued flow of essential JGS products and services to customers. In circumstances when face-to-face transactions are unavoidable, we made sure every interaction is safe for customers. Additionally, special financial considerations were extended to clients in light of the uncertain economic conditions of the pandemic.

Consumer Safety
Digital Solutions
  • RLC digital catalogs and virtual tours
  • Robinsons Malls’ RPersonal Shopper and Delivery Service
  • RBank Sign-Up app for new clients
  • URC products on LazMall
  • CEB’s contactless flights and digital check-in
Strict Protocols for Face-to-Face Transactions
  • RLC implemented thermal scanners, alcohol dispensers for sanitation, and social distancing regulations
  • CEB earned a perfect score from for COVID-19 safety and compliance

Consumer Welfare

Considerate Customer Service
  • CEB flight rebooking options
  • RLC waived rental charges for non-operational mall tenants during quarantine period
Accommodating Loan Terms
  • RBank’s 30-day grace period for RBank loans with dues during ECQ and MECQ

Aiding Our Local Community

Part of the JGS corporate culture is to extend support to the local communities in and around our areas of operations. Over the course of the pandemic, the business units joined relief efforts with the distribution of food, PPE, and health kits to frontline workers and economically displaced communities. For instance, in partnership with Medical City, RLC provided safe and comfortable accommodations for patients awaiting COVID-19 test results.

Community Welfare

In collaboration with the Philippine Disaster Resilience Foundation (PDRF) and other business groups, the Gokongwei Brothers Foundation (GBF) donated Php 30 million to Project Ugnayan.

The program provided grocery vouchers to over one million underprivileged households in Metro Manila to cope with the pandemic. The foundation also established a Php150 million relief fund that was mobilized by our Strategic Business Units (SBUs) to target beneficiaries including hospitals, local government, and communities.

Juan Communities

Aside from collaborative relief efforts, GBF established Juan Communities to extend social aid to affected communities across the country. The program reached a total of 54 Local Government Units, barangay health centers, hospitals, and public schools across the country. Overall, we distributed more than 270,000 PPEs, medications, and medical equipment, and around 2,300 assorted school supplies and equipment worth over Php23 million as of Q1 2021.

As the nation recovers from the health crisis, the Gokongwei Group remains steadfast in our commitment to support communities across the country. Together, we will all move past the pandemic, into a safer and more sustainable new normal.